Question 1

What is an escape room?

Accepted Answer

An escape room is a themed, interactive adventure game where participants solve puzzles and complete tasks to "escape" from the room or achieve a specific goal within a set time limit. It involves teamwork, critical thinking, and creativity, making it a fun and challenging activity for friends, families, and coworkers. Each room is uniquely designed with a storyline and immersive elements to create a thrilling and engaging experience.

Question 2

What happens if I don't know how many people are coming as part of a group and book an extra person?

Accepted Answer

You can book the minimum amount (a group of 3) and then pay the rest upon arrival at the front desk because we will not be able to issue a refund if someone from the group doesn't show up regardless of the reason.

Question 3

What if one of my friends on the booking doesn't show up for the escape room?

Accepted Answer

You can replace your friend, but we can't give refunds for no shows.

Question 4

What happens if I arrive late?

Accepted Answer

It's always better to come before your scheduled slot by 10-15 minutes in order to sign your waiver, pay any remaining payments and to prepare yourself for the game. If you do arrive late, we will be deducting the amount of minutes from your game which is scheduled for 1 hour.

Question 5

How can I reserve a spot or secure a booking for an escape room? And if I'm not able to make it, can I receive a refund or reschedule my booking?

Accepted Answer

You need to make a payment first in order to reserve a spot or secure your booking. If you won't be able to make it, unfortunately we do not offer refunds. However, you can reschedule your booking if you inform us at least 24 hours prior.

Question 6

Is there any requirement for adults under 18 or children?

Accepted Answer

Players under the age of 18 will need an adult to sign the waiver for them. Children under the age of 12 will need an adult accompanying them during the game and that will count as a person in the room and will be charged.

Question 7

I loved the experience and theme; can I take some pictures or videos inside the escape rooms?

Accepted Answer

The use of electronic devices or any other tools, is strictly prohibited. Photographs and video recording are not allowed in any of our escape rooms. If you do, then you will be escorted out the room immediately and will not be allowed to finish the game. However, after successfully completing our escape room, you can ask a member of our staff to take a picture of your group inside the room!

Question 8

Do you have a party room if I have an event?

Accepted Answer

We have a party area that you can book by contacting us through email or by calling. Email: burlington@escapegameover.ca Telephone: (647) 530-6837

Question 9

I've never been to an escape room before, can I get help?

Accepted Answer

We have an Automatic Help system that means every time you need help you can always refer to it. Our Game Masters will explain all the details before your game starts and will provide extra help if required.

Question 10

Do you accept walk-ins?

Accepted Answer

You can always come by and see if there are any available rooms to play but it's better to reserve your spot through our website as you can guarantee the availability.

Question 11

Do you offer any discounts?

Accepted Answer

We offer discounts depending on the occasion which we usually announce on our social media platforms as well as update it on our website.

Question 12

How much is an escape room?

Accepted Answer

Our pricing depends on the time (weekday vs weekend), and number of participants. For the most accurate information, check our booking website by clicking on the "Book Now" button.

Question 13

How long does an escape room take?

Accepted Answer

Our escape rooms are designed to last around 60 minutes on average. However, this depends on the room difficulty, number of individuals in the room, and problem solving skills.

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